Frequently Asked Questions

Learn about how you can start using Sybill, how we use the call data to provide insights to you, and how Sybill is different from every other platform out there.

93% of human communication is non-verbal
Today’s tools start and stop at transcription. Tools like Gong and Chorus don't recognize non-verbal cues at all, missing these cues during sales calls leads to a fractured understanding of your prospect’s needs, leading to lost revenue.
Sybill sounds intriguing, how can I use it?

Glad you are interested!. You can sign-up in a jiffy using our self-serve interface at https://app.sybill.ai/login. You can use Sybill as long as you use: Zoom as the video-conferencing solution and Google calendar or Microsoft outlook as your calendar. Please note that we currently do not support other video conferencing tools such as Microsoft Teams or Google Meet.

How do I sign up?

You can sign-up in a jiffy using our self-serve interface at https://app.sybill.ai/login. Please accept the prompt from Google/Microsoft to give calendar read permissions to Sybill so that it can start joining your calls.

Do I need to involve my IT team for any integrations prior to using Sybill?

No, simply sign up using your Google or Microsoft outlook account at this URL - https://app.sybill.ai/login. Once you sign up, don’t forget to bookmark for quicker access to your dashboard in the future.

Do I need to make any changes to my zoom client?

No, just sign up at Sybill with your Google or Microsoft account. Sybill will automatically show up on your zoom calls as a virtual participant.

Can I sign up without giving access to my calendar?

No. Sybill has view-only access to your calendar. It scans for the events that have a Zoom link and display your upcoming meetings within the Sybill dashboard. You can always control its joining behavior.

Does Sybill support integrations with any CRM software?

Yes! Sybill currently integrates with Salesforce and Hubspot. Visit the FAQ page on the platform after logging in to know more about how you can make the most of the integrations.

Can I invite my team to start using Sybill?

Yes! Once you’re logged in, you can invite your team members to create an account and start using Sybill as well. You can then share meetings, give feedback, coach and manage your deals and collateral from one place.

My prospects have their camera turned off. Will Sybill still produce insights for me?

If your prospects have their camera turned off, that will limit the video-based insights around engagement, excitement and key moments. However, insights from the audio like pulling out next steps, questions and pricing discussions, would remain unaffected.

How long does it take for Sybill to generate a report after a call has ended?

Insights are ready typically within 30 to 45 minutes after the call ends. You will receive an email notification when a meeting report is ready for review. Coming soon: You can also set up your Slack to receive a notification once a meeting review dashboard has been generated.

How is Sybill different from other call recorders like Gong or Chorus?

Before the age of cameras, big things happened in real life and nobody could capture them and relive them. That was the sales world before call recording software. Advances in transcription technology enabled tools like Otter, Gong, Chorus, etc. to capture what was discussed in the call to a certain degree of accuracy. We got a black-and-white camera, capturing pictures but missing out on major details. Sybill heralds the age of the color video recorder - you don’t just capture the broad strokes, but the entire picture of what happened during a call. The insights are not just about the person who spoke or the screen that was shared, which is what call recording software does. Sybill allows you to understand everyone on the call, whether they were a small square on the side of the screen or the major presenter, and it provides a complete picture of the call - from nods and lean-ins to smiles and gaze patterns, of course along with all that was said. Sybill’s call insights are valuable in themselves, and they also lay the foundation for a deep analysis of what’s working in your playbook and what’s not, how your sales reps and content is coming across to prospects, and how the market is feeling.