Customer meeting brief

Sybill

Sybill.ai

List goals, issues, wins, and expansion signals—plus agenda, context, and next steps—to drive a stronger customer conversation.

Template fields & prompts

Use this template in Sybill, or copy/paste it into a GPT.

Agenda

Summarize the planned purpose of this meeting, using the meeting invite, title, and any prep notes from emails or CRM.

Related Tasks

List outstanding tasks or action items from prior interactions with this account, pulling from CRM, past calls, and email threads.

About Company

Generate a short company overview using CRM details, past call notes, and email context. Highlight size, industry, and relevance.

Participants

List confirmed meeting attendees and their roles, pulling from the calendar invite, CRM, and prior emails.

Past interactions

Summarize the most recent interactions with this account — past calls, email threads, or Slack exchanges — and their outcomes.

Customer goals

Summarize this customer’s stated goals from past calls, CRM notes, and emails.

Open issues

List unresolved issues or concerns mentioned in past calls, emails, or CRM notes.

Recent wins

Highlight successes or positive outcomes the customer has shared in calls or emails, and log notes in CRM.

Expansion opportunities

Pull signals for expansion based on CRM notes, past call mentions of interest in new features, or emails requesting additional use cases.

Next step recommendations

Suggest the most impactful next step to secure in this meeting, based on CRM opportunity stage and previous conversations.

Preview

What this template output looks like in Sybill.

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