Provide an executive-level view of customer handoff quality across the org. Include:
– Trends and systemic gaps across rep → CS handoffs (missing context, inconsistent briefs, unclear commitments)
– Impact of these gaps on onboarding success, time-to-value, and early adoption
– How poor handoffs are contributing to risks in NRR, churn, or expansion potential
– Benchmarking across teams or segments to show where handoffs are stronger/weaker
– Top 3 systemic issues to address and recommended org-level actions (e.g., standardizing handoff templates, training, accountability measures)
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